Can I add extras to my pledge?
Yes, absolutely! Easiest thing is to wait until the campaign has ended. During the survey stage where I ask for your address you will be able to add as many of each to your basket as you fancy (plus the originals will be available too for anyone looking to complete the set)
Last updated: September 03, 2019 09:31
What price will the extras be to add to my pledge after the campaign?
If you backed at the UltraBird reward level, you will be able to add extras at the UltraBird price. If you backed at the EarlyBird reward level, you will be able to add extras at the EarlyBird price.
This applies for changing from solo ULH’s to the Combo too - all price options for both sizes will be in the same price category as you originally backed.
Last updated: September 04, 2019 01:52
Will the ULHmobile fit a Moment Lens?
Yes, absolutely!
The ULHmobile comes with removable ABS clips, so if you own a Moment/Lemuro (or other smartphone accessory lens) you can stretch the ULHmobile to fit directly to it.
Last updated: September 04, 2019 01:54
Does the ULH come with an anti static coating?
Yes! All ULH models (ULHmobile, ULHgo, ULHmini and ULH original) all come with a fantastic anti static coating that gives them a silky smooth finish and helps to repel fluff and keep them clean and free of dirt.
Last updated: October 07, 2019 15:26
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.